Biz Edge customer support: We’re here to help
Existing customer? Our team is available Monday – Saturday, 08:00 – 18:00 WAT.
Quick fixes
Common questions
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The till says it’s offline
Keep selling — sales are saved on the device. They upload automatically once the connection is back. Don’t deactivate the device while it has sales waiting to upload.
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The printer isn’t printing
Check it’s switched on with paper loaded. For Bluetooth printers, confirm it’s paired; for network printers, confirm the IP address in the app’s printer settings.
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A new product isn’t on the till
Products added in the back office reach tills on the next sync (every few minutes). Make sure the till is online.
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I forgot my password
Use “Forgot password” on the back-office sign-in page, or ask your manager to reset your till PIN.